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General terms and conditions for sales through the website

Company MOWARD | مــــــــــــــــورد

First: Definitions

For the purposes of this agreement, the following words and phrases shall have the meanings assigned to them unless the context requires otherwise:

  • The Company: MOWARD Trading Company, owner and operator of the website.
  • The Website: The official electronic platform of the company.
  • The Customer: Any natural or legal person who uses the website or purchases products through it.
  • The Products: All goods offered for sale through the website.
  • The Order: A purchase request submitted through the website or any of the company's approved channels.
  • The Agreement: These terms and conditions and any amendments thereto.

Second: Scope of Application

These terms and conditions apply to all sales and supply transactions conducted through the website and constitute a binding agreement between the company and the customer in accordance with the regulations in force in the Kingdom of Saudi Arabia.

Third: Acceptance and Agreement

The customer's use of the website or completion of the purchase process is considered as explicit and final acceptance of these terms and conditions, and an acknowledgment of having read, understood, and agreed to all its provisions.

Fourth: Nature of the Service

The company provides the following services through the website:

  • Sale and supply of food products
  • Distribution and delivery services
  • Wholesale (B2B) and retail (B2C) services

Fifth: Prices and Taxes

  1. All prices displayed on the website arein Saudi Riyals (SAR).
  2. It will be indicated whether the prices include Value Added Tax (15%) Or not clearly.
  3. The company is committed to issuing an electronic tax invoice that complies with the requirements of the Zakat, Tax and Customs Authority (ZATCA).
  4. The company reserves the right to change prices at any time without prior notice, provided that this does not affect confirmed orders.

Sixth: Orders and Confirmation

  1. An order is considered binding after:

    • Payment is completed, or
    • the order is approved according to credit terms.

  2. The company reserves the right to refuse or cancel the order in the following cases:

    • Product unavailability
    • Technical or pricing error
    • Suspicion of fraudulent activity or violation of regulations

Seventh: Payment Methods

Approved payment methods include:

  • Electronic payment (Mada cards / Visa / MasterCard / approved payment gateways such as PayTabs)
  • Bank transfer
  • Cash on delivery (if available)

Eighth: Shipping and Delivery

  1. Orders are delivered according to the geographical scope approved by the company.
  2. Delivery times vary depending on the city and operational circumstances.
  3. The company is not responsible for delays caused by factors beyond its control (such as weather conditions or regulatory authorities).

Ninth: Return and Exchange Policy

  1. The customer has the right to request a return or exchange within a period not exceeding (3–7) days from the date of receipt, unless stated otherwise.

  2. The product must be:

    • in its original condition
    • unused or unopened (for food products)

  3. Returns are not accepted in the following cases:

    • Product damage due to misuse
    • Opened or partially consumed products
  4. Refunds are processed according to the company's mechanism and within a legal timeframe.

Tenth: Credit Policy (for B2B Clients)

  1. The company may grant credit facilities based on the client's creditworthiness assessment.
  2. The client is obliged to settle dues within the specified period.

  3. The company has the right to:

    • Suspend supply
    • Freeze the account
      In case of delayed payment.

Eleventh: Late Fees

The company may impose late fees on amounts due that are not paid on time, as agreed upon in contracts or invoices, and in accordance with applicable regulations.

Twelfth: Client Obligations

The client is obliged to the following:

  • Provide accurate and correct information
  • Comply with the terms of use
  • Not misuse the site or manipulate orders

Thirteenth: Company Liability

The company is obliged to the following:

  • Provide products that meet specifications
  • Execute orders according to operational capabilities
  • Issue official invoices

The company shall not be liable for:

  • Incorrect use of products
  • Damages resulting from improper storage after delivery

Fourteenth: Intellectual Property

All rights related to the site and its contents (logos, images, texts) are reserved for the supplier company, and they may not be used or republished without prior written consent.

Fifteenth: Data Protection and Privacy

The company is committed to protecting customer data in accordance with applicable regulations in the Kingdom, and the data will only be used for legitimate operational or legal purposes.

Sixteenth: Amendments to the Terms

The company reserves the right to amend these terms and conditions at any time, and the updated version shall be effective immediately upon publication on the site.

Seventeenth: Governing Regulations

This agreement is governed by and interpreted in accordance with:

  • The Saudi E-Commerce Law
  • The Consumer Protection Law
  • The regulations of the Zakat, Tax and Customs Authority (ZATCA)

Eighteenth: Dispute Resolution

  1. Efforts will be made to resolve disputes amicably.
  2. If this is not possible, the competent judicial authorities in the Kingdom of Saudi Arabia shall be the reference for resolving the dispute.